Citi88 Responsible Gaming – Safe and Controlled Gambling

At citi88, the fun of playing only means something when it is done in a healthy and controlled way. We provide tools, guidance, and support to help every member maintain a balance between entertainment and responsibility.

citi88's Commitment to Responsible Gaming

We believe gambling should be entertainment, not a burden. citi88 actively invests in systems, tools, and trained staff to ensure the wellbeing of every member is fully protected.

What Is Responsible Gaming?

Responsible gaming refers to the mindset and practices that allow you to enjoy gambling activities without letting them affect your mental health, finances, social relationships, or daily life. It's not about stopping you from playing — it's about giving you full control over how you play.

Citi88 takes a proactive approach to this. We do not wait for problems to arise before acting. Instead, we provide tools and information upfront so you can make informed decisions every time you log in to our platform.

For most people, gambling is a way to unwind, try their luck, and enjoy exciting games. For a small number of individuals, however, it can develop into something more serious. It is important to recognise the early warning signs before they become a bigger problem.

Recognise the Early Warning Signs

Not everyone who gambles will develop a problem, but there are certain behaviours worth watching out for. If you find yourself doing any of the following, it may be time to pause and reassess how you play:

  • Gambling with money that should be used for basic necessities such as rent, food, or bills.
  • Continuing to gamble to recover money already lost, even as losses keep growing.
  • Lying to family members or friends about the amount of time and money spent on gambling.
  • Feeling restless, irritable, or uneasy when unable to gamble.
  • Neglecting work, family, or academic responsibilities due to excessive gambling.
  • Borrowing money or selling assets to obtain additional funds for gambling.

Important: If you recognise two or more of the above signs in yourself, please use our self-control tools or contact the citi88 support team immediately. You do not have to face this alone.

Core Principles of Responsible Gaming

Citi88 recommends that every member practise these simple principles whenever using our platform:

  • Set limits before you play — Decide how much money and time you are willing to spend before you start, and stick to those limits.
  • Do not chase losses — Losses are part of the game. Accepting them calmly is a sign of a mature player.
  • Gambling is not a source of income — Think of it as entertainment with a cost, just like going to the movies or dining out.
  • Take regular breaks — Make time for other activities. A healthy life balance is the foundation of an enjoyable gaming experience.
  • Do not gamble when stressed — Emotional stress or financial difficulties can cloud your judgement. Gambling is not a solution to life's problems.
  • Check your balance regularly — Monitor your transaction history and gaming activity through the citi88 account dashboard to stay aware of your spending.

Protection for Vulnerable Individuals

Citi88 takes the matter of underage access and self-excluded individuals very seriously. All new members are required to complete a strict age verification (KYC) process before they can play with real money.

We also have an automated detection system that monitors unusual betting patterns. If our system identifies concerning signs, our team will proactively reach out to the member in question to offer the assistance and support they need.

For concerned parents, we recommend using parental control software at the device level to prevent children from accessing online gambling platforms.

The citi88 platform is strictly for users aged 18 and above. Any registration attempts by underage individuals will be detected and the account will be terminated immediately.

Quick Steps

How to Activate Self-Control

1

Login to Account

Go to your account settings after logging in to the citi88 platform.

2

Select "Responsible Gaming"

Go to the Responsible Gaming section in your account settings menu.

3

Set Your Limits

Choose a daily, weekly, or monthly deposit limit that suits your budget.

4

Activate a Break or Self-Exclusion

Set a temporary break or full self-exclusion period if needed.

5

Contact Support If Needed

Our 24/7 support team is ready to assist you at any time.

Platform Tools

Self-Control Tools We Provide

Citi88 provides a range of practical tools that you can activate directly from your account — quickly, easily, and effectively.

Deposit Limit

Set your maximum daily, weekly, or monthly deposit amount. Limits take effect immediately and can be lowered at any time, ensuring you never exceed your set budget.

Play Time Limit

Control how long you play in a single session. When the time limit is reached, the system will automatically notify you and suggest a break before you continue.

Temporary Break

Need a short break? Activate a temporary break for 24 hours, 7 days, or 30 days. During this period, you will not be able to log in or place any bets on the citi88 platform.

Self-Exclusion

For those who need a longer break, self-exclusion lets you close account access for 6 months to 5 years. We will not send any promotions during this period.

Activity & History Review

Access a full report of your gaming activity and transactions at any time. Complete transparency over your spending helps you stay informed and make smarter decisions.

24/7 Customer Support

Our trained support team is available at all times, whether to set limits, request self-exclusion, or simply talk through your concerns.

500K+

Registered Members in Malaysia

24/7

Active Customer Support

6+

Self-Control Tools Available

100%

18+ Age Policy Compliance

FAQ

Responsible Gaming FAQ

Answers to the most frequently asked questions from our members about responsible gaming at citi88.

Log in to your account, then go to Account Settings and select "Responsible Gaming". There you will find options to set a daily, weekly, or monthly deposit limit. The limit takes effect immediately once you save the setting.

A temporary break is a short pause ranging from 24 hours to 30 days — your account remains active and can be reactivated once the period ends. Self-exclusion is a longer-term commitment ranging from 6 months to 5 years, during which your account will be fully suspended and you will not receive any marketing communications from us throughout that period.

Lowering your deposit limit takes effect immediately. However, increasing your deposit limit requires a mandatory 7-day waiting period before the change takes effect. This is a protective measure we have put in place to ensure the decision is made with careful consideration and not on impulse.

Yes, our 24/7 support team is trained to assist members who need help related to gambling addiction. We can help you activate self-control tools, discuss available options, and connect you with professional support resources. Reach us via the citi88 platform's live chat at any time.

Yes, the citi88 platform is strictly for individuals aged 18 and above. All new members are required to submit valid identification documents as part of the KYC (Know Your Customer) process before they can play with real money. Accounts suspected of belonging to underage individuals will be suspended immediately.

If gambling has started to feel like stress or an obligation, that is an important signal to pause. Activate the temporary break feature on your account, or contact our support team to discuss the best next steps. Remember — our platform is for entertainment purposes only, and your wellbeing is far more important than any game.

Join citi88 — Play Safe, Stay in Control

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