Your privacy is not just a priority — it is our responsibility. This document transparently explains how citi88 collects, uses, stores, and protects your personal information as a member of our platform.
Citi88 (citi88.vip) is fully committed to protecting the privacy of every member using our platform. This Privacy Policy explains our practices regarding the collection, processing, storage, and disclosure of personal information you provide to us when using the Citi88 service.
This policy applies to all information collected through the citi88.vip website, the Citi88 mobile app for Android and iOS, and all our official communication channels including email and customer support live chat.
By registering and using the Citi88 platform, you agree to the data processing practices described in this policy. If you do not agree, please discontinue use of our platform.
Quick Summary: We only collect data necessary to operate the platform safely and efficiently. Your data is never sold to third parties for marketing purposes.
Citi88 collects two main categories of information: information you provide directly, and information collected automatically when you use our platform.
Information You Provide Directly:
Information Collected Automatically:
| Data Category | Information Examples | Primary Purpose |
|---|---|---|
| Identity | Name, date of birth, MyKad | KYC & account verification |
| Relationship | Email, phone | Communication & notifications |
| Financial | Bank accounts, digital wallets | Deposit & Withdrawal |
| Technical | IP, device, browser | Security & analytics |
| Activity | Game history, wagering | Responsible gaming |
Every piece of data we collect has a clear and legitimate purpose. citi88 uses your personal information for the following:
Citi88 never sell, rent, or trade your personal information to third parties for advertising or marketing purposes without your consent.
Citi88 does not share your personal information with third parties except in the circumstances stated below. All data sharing is subject to strict confidentiality agreements.
Parties That May Receive Your Data:
In all data sharing circumstances, Citi88 ensures that the receiving party adheres to data protection standards equivalent to our own policy.
Protecting your data is our top technical and operational priority. citi88 implements multiple layers of security to ensure your personal information is always shielded from unauthorized access.
While we implement comprehensive security measures, no system can be guaranteed 100% secure. We encourage you to take part in protecting your account by using a strong password and not sharing your login credentials.
Citi88 uses cookies and similar tracking technologies to enhance your user experience and ensure essential platform functions operate correctly.
Types of Cookies We Use:
You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect platform functionality. Continued use of the Citi88 platform is considered consent to our use of cookies.
Citi88 respects your rights over your own personal data. As a member of our platform, you have the following rights, which you may exercise at any time:
You have the right to request a copy of all personal information we hold about you at any time.
If any of your information is inaccurate or outdated, you have the right to request immediate correction.
In certain circumstances, you may request that your data be deleted, subject to our legal obligations.
You may object to the processing of your data for direct marketing purposes at any time.
You have the right to receive your data in a machine-readable format for transfer to another provider.
You may request that we restrict how we process your data under certain circumstances.
Citi88 retains your personal information for as long as necessary to fulfil the purposes stated in this policy, or as required by applicable laws and regulations.
Once the retention period expires, your data will be securely deleted or anonymised so it can no longer be associated with you.
Citi88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new technologies, legal requirements, or other operational reasons.
When we make significant changes, we will notify you via:
We encourage you to review this page periodically. Continued use of the citi88 platform after any amendments are published will be considered acceptance of the updated terms.
If you have any questions, concerns, or wish to exercise your rights regarding personal data, the citi88 privacy team is ready to assist you.
You can reach us via the 24/7 live chat available on our platform, or through our official email. Our team will respond within 3 business days for any privacy-related enquiries.
Privacy Email: [email protected] — For enquiries related to personal data, data access requests, or privacy complaints.
We invest in the best technology and processes to ensure your privacy is fully protected at all times.
All data transmitted between your device and citi88's servers is protected with 256-bit SSL encryption — the same technology used by leading banking institutions.
Access to members' personal data is strictly limited to staff who require it for their job responsibilities only, with full audit logs maintained.
Your personal data is never sold, rented, or traded to any third-party advertisers or data brokers. This is a non-negotiable commitment.
Our monitoring system operates 24/7 to detect suspicious activity and respond immediately before any harm comes to your account.
Our platform undergoes regular security audits by qualified independent third parties to ensure our data protection standards remain up to date.
Through your account settings, you can manage communication preferences, request a copy of your data, or submit an account deletion request — all in a simple and transparent process.
Your privacy and security are the foundation of the trust we build. Register now and experience Malaysia's most trusted online casino platform with over 500,000 active members.